About Us
Who We Are
At Next Generation (Next Gen), we change the way you look at business operations by providing unique business process outsourcing (BPO) solutions that are tailored to the present-day business world.
We have been providing customer service outsourcing, voice, email, and chat technical support, virtual assistance, sales cold calling, and appointment setting since 2020 for both offshore and nearshore clients.
We know how challenging it is to manage customers’ expectations, meet strict deadlines, and maintain operational efficiency.
That is why we incorporate advanced task automation and AI-driven tools and Six Sigma methodologies into all of our work. Using these technologies, we assist our clients in reducing their costs, enhancing quality, and optimizing their processes to realize real business results such as enhanced customer satisfaction, decreased errors, and faster resolution times.
We are experienced across industries, including healthcare, hospitality, logistics, and tracking, where we have been successful with tasks like complaint management, order taking, and visit booking.
At Next Gen, we consider ourselves as an extension of our client’s team, collaborating with them to provide seamless, reliable, and efficient solutions that enable them to grow and succeed.
Our History
Founded in 2020, the Next Generation (Next Gen) provides high-quality, efficient BPO services to support companies to have streamlined operations.
Initially, we focused on telemarketing and appointment setting. Providing a reliable solution for clients wishing to enhance their customer outreach, we expanded our focus with time, moving into customer support, social media listening, and community management, among few others.
We have always been focused on optimizing operational costs and creating better service delivery, winning us the trust of clients in search of dependability and cost-effectiveness from their partnered vendors.
To this end, we have incorporated task automation into our operations in order to increase efficiency while also ensuring that we have constant quality at a cost-effective rate for our clients.
Although still growing, Next Gen remains steadfast in providing client-oriented, cost-effective BPO solutions for improved business functioning and returns across the past.
Our Mission
To provide businesses with high quality, cost-effective outsourcing solutions that streamline their operations and enhance customer experiences by focusing on the unique needs of each client through continuous improvement, technology integration, and a commitment to excellence.
Our Vision
To become the most trusted and reliable BPO partner for businesses worldwide by fostering long-term partnerships and providing exceptional support, we aim to help our clients achieve sustained success and operational excellence in a rapidly changing business landscape.